Warm Encounters
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Frequently Asked Questions
How do I care for Warm Encounters?
Place it in a clean vase with room-temperature water. Trim the stems at a 45° angle. Add the flower food (included). Change the water every 2 days.
How long will the bouquet last?
With proper care, fresh roses and chrysanthemums last 5–10 days, peonies 4–7 days, and tulips 3–5 days. A care guide is included with every order.
What freshness guarantees does ROZY offer?
Every bouquet is assembled by a florist right before dispatch. We use only fresh flowers. If you are not satisfied with the quality, we will replace the bouquet or refund your money.
How can I pay for an order on ROZY.com.kz?
We accept Visa and MasterCard, Kaspi QR, Kaspi Pay, and Halyk Bank.