Payment at ROZY.com.kz

Payment Methods

The available payment methods depend on the delivery city, because different cities are served by different payment providers:

• Delivery to Astana — three options: a Visa or Mastercard bank card (including cards issued by foreign banks), Kaspi, or PayPal.
• Delivery to Karaganda and Pavlodar — one option: a Visa or Mastercard card issued by a Kazakhstani bank, paid through AirbaPay. Kaspi does not work in these two cities, and neither does PayPal; cards of foreign banks are not accepted either, so if you are paying from abroad, choose delivery to Astana or ask a relative in Kazakhstan to pay.
• Kaspi and PayPal are available for delivery to Astana only. PayPal is charged in US dollars at a fixed rate of 460 ₸ per 1 USD.
• ROZY loyalty program bonuses — accumulated bonuses can cover part of your order.

Paying by Bank Card Online

Our website is connected to internet acquiring, so you can pay for your order with a Visa or Mastercard bank card. For delivery to Astana the payment is processed by TipTopPay: a secure payment window opens directly on the website. For delivery to Karaganda and Pavlodar you are redirected to the payment page of AirbaPay LLP. In both cases you enter your bank card details on the payment provider’s secure page. The 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, please contact the bank that issued your card.

The online payment service operates in accordance with the rules of the Visa and Mastercard international payment systems, based on the principles of confidentiality and payment security. The most up-to-date methods of verification, encryption and data transfer over closed communication channels are used. Bank card details are entered in a secure window on the payment provider’s page.

On the payment page you need to enter the card number, the card expiry date and the three-digit security code (CVV2 for Visa or CVC2 for Mastercard). All the required details are shown on the bank card itself. CVV2/CVC2 is the three-digit security code located on the back of the card.

Then, in the same window, the page of your issuing bank will open for entering the 3-D Secure code. If you do not have a static 3-D Secure code set up, it will be sent to your phone number by SMS. If the code does not arrive, contact your issuing bank.

If you are paying from abroad, choose delivery to Astana: there you can pay with PayPal or with a card issued by a foreign bank. Orders to Karaganda and Pavlodar are processed by AirbaPay, which accepts cards of Kazakhstani banks only.

3-D Secure is the most advanced technology for securing card payments on the internet. It reliably verifies the identity of the cardholder performing the transaction and minimises the risk of fraudulent card transactions.

Security Guarantees

The payment provider (TipTopPay for delivery to Astana, AirbaPay LLP for delivery to Karaganda and Pavlodar) protects and processes your bank card data in accordance with the PCI DSS security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transfer takes place over closed banking networks with the highest level of reliability. The payment provider does not share your card data with us or any third parties. The 3-D Secure protocol is used for additional cardholder authentication. PayPal payments are processed by PayPal under its own terms.

If you have any questions about a completed payment, you can contact us by phone +7 (747) 290 4253 or via WhatsApp.

Online Payment Security

The personal information you provide (name, address, phone number) is confidential and will not be disclosed. Your card details are transmitted only in encrypted form and are not stored on our web server.

The security of online payment processing is guaranteed by the payment provider that serves your delivery city. All payment card transactions are carried out in accordance with the requirements of VISA International, Mastercard and other payment systems. Specialised card payment security technologies are used for data transfer, and data is processed on the secure high-tech server of the processing company.

Paying by card is safe because:

• The authorisation system guarantees that your card details (number, expiry date, CVV2/CVC2) will not fall into the hands of fraudsters: these details are not stored on the authorisation server and cannot be stolen.
• The buyer enters payment details directly in the payment provider’s authorisation system, not on the online store website, so the buyer’s card details are not accessible to third parties.

Refunds

When payment is made online by payment card, cash refunds are not allowed. The refund procedure is governed by the rules of the international payment systems:

• The consumer has the right to refuse the product at any time before it is handed over.
• A product of proper quality can be returned if its presentation, consumer properties and the document confirming the fact and terms of purchase are preserved.
• The consumer may not refuse a product of proper quality that has individually defined properties if this product can be used exclusively by the person who purchased it.
• If the consumer refuses the product, the seller must refund the amount paid by the consumer no later than ten days from the date the consumer makes the corresponding demand.

To receive a refund to your bank card, you need to fill in a Refund Application form, which is provided on request, and send it together with a copy of your identity document. To request the form and send the documents, contact us by phone +7 (747) 290 4253 or via WhatsApp.

The refund will be made to your bank card within 7 business days from the day the company receives the Refund Application. Orders paid with PayPal are refunded to the same PayPal account under PayPal’s own rules and timelines.

For refunds on transactions made in error, you need to submit a written application together with a copy of your identity document and receipts confirming the erroneous charge. To do so, contact us by phone +7 (747) 290 4253 or via WhatsApp.

The refund amount will be equal to the purchase amount. The period for reviewing the application and refunding the money starts from the moment the company receives the application and is calculated in business days, excluding public holidays and weekends.

More about return terms

When a Payment May Be Declined

A payment may be declined in the following cases:

• the bank card is not intended for online payments — you can check this with your issuing bank;
• there are insufficient funds on the card — you can check the balance with the bank that issued the card;
• the card details were entered incorrectly;
• the card has expired. The expiry date is usually shown on the front of the card (the month and year until which the card is valid). For details, contact your issuing bank.

For questions about paying by bank card and other questions related to the website, contact us by phone +7 (747) 290 4253 or via WhatsApp.